Hotel Manager

Juneau, AK

Full Time

Hotel

Experienced

HIRING STATUS, 3/22: All Hotel Manager positions for the Alaska Summer sailing season are full. We still collect applications and interview well qualified candidates incase a position becomes available. However, if you are interested, we have Steward positions available - this is a great way to start with the company as we often promote from within.

Join one of our virtual information sessions, held on Fridays at 12pm PT to learn more about working at UnCruise - register here

ABOUT UNCRUISE

At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, the Hawaiian Islands, & Baja California.

CREW PERKS

Heath care benefits (medical, dental, vision)
$60 / month cell phone reimbursement
Travel expenses paid in full by UnCruise (policy requirements)
Credential fee reimbursement (qualifications required)
Rotation schedule (6-8 weeks sailing with 2-3 weeks off)
Room and board when scheduled
Pro deals

JOB SUMMARY

The Hotel Manager (HM) is a key member of the Vessel Leadership Team (VLT - a group of leaders assigned to manage all aspects of each department on the vessel). This is a hands-on position, and the employee is responsible for the overall operations of the Hotel Department including front of house, back of house, bar, and housekeeping services, as well as the overall guest experience. Most of the HM’s work is accomplished during the summer sailing season with flexible opportunities for additional employment throughout the winter season. This position reports to the Captain while sailing in addition to the Hotel Team on shore.

QUALIFICATIONS

Three to five years of experience managing a team of eight to ten individuals in a hospitality setting. We are looking for proven leaders who can act as mentors and motivate their team.
Understanding of bar and galley operations with a robust foundation of knowledge regarding food, wine, and spirits
Strong time management skills; ability to handle multiple tasks, set priorities and meet tight deadlines. The position requires a balance between administrative responsibilities and a hands-on presence throughout dining services and cleaning tasks while also adjusting for weather and wildlife
Must possess the ability to effectively communicate and articulate information in a respectful, professional, and composed manner to crew and guests
Experience with POS system and proficiency in Microsoft programs highly preferred
Comfortable living in close quarters with other crewmembers (at least one roommate), including those you manage.
Passenger vessel experience is highly desired, but not required.
A passion for customer service, keen sense of adventure, business intelligence, strong communication, and leadership/interpersonal skills are essential.

Required Certificates, Licenses, Registrations:

Valid Passport 
CPR / First Aid / AED  
ServSafe Food Protection Manager Certification 
ServSafe Allergens 
Drug/Alcohol Test Specimen Collector (Company provided) 
Alaska Alcohol Permit 
MAST Washington Alcohol Server Permit (1) 
Sommelier Certification- Master Court Introductory Level, or WSET Level 2 with merit (2)

(1) Required for vessels operating in Washington  (PNW)

(2) Company preferred, required for yachts (SQU and SFX)

ESSENTIAL DUTIES

Actively responsible for overall interior operations of the vessel and upholding company standards in dining, beverage, housekeeping, and customer service areas. Responsibilities include strong coordination and communication with fellow VLT to curate an excellent adventure for guests.
Oversee and work with the Lead Steward in training, developing, and supervising a team of 2-8 stewards in all job competencies to exceed guest expectations. This task includes daily and weekly housekeeping and sanitation inspections, wine tastings and bar training, and table touching for guest feedback.
Collaborate with the Head Chef to ensure entire galley team is providing quality and safety in timely onboard food service, compliance with corporate menu and company standards and FDA requirements.
Act as the vessel’s purser by reconciling guest accounts, completing and submitting all FOH and BOH inventories and orders, accurately tracking petty cash, payroll, and shore-side purchases and presenting the Next Adventure Program weekly.
Human resource responsibilities include onboarding new crew members, monitoring, coaching, and counseling work performance throughout the season via documented performance reviews, corrective action documents and separations.
Act as an integral member of the onboard safety team as the crew muster leader. Participate in onboard safety training, meetings and drills as directed by the Captain and per the company’s Safety Management System (SMS).

WORK SCHEDULE

The sailing season, including training, is roughly 5-6 months long. Any requested dates off must be requested in advance. Requests will be considered but requested dates off may not all be possible and are not guaranteed. During the off-season, there is flexibility regarding how much an HM works. Assignments for the Winter sailing season are frequently offered as non-management sailing roles or on land in Seattle for shipyard periods, recruiting, sales or project based as needed.

ONBOARD ENVIRONMENT / PHYSICAL DEMANDS

Living Conditions- Crew live in close quarters with 4 to 8 people per room depending on the vessel. Having your own room is not an option due to limited berthing.
Length of Work Shift- Physically able to work 12 hours per day, 7 days a week for 6 to 8 weeks at a time. Rotations off the vessel are usually 2 to 3 weeks.
Mobility- Frequent bending, reaching, twisting, kneeling, crawling, and pushing/pulling. Must ascend and descend stairs and ladders, sometimes while carrying tools or objects. Able to stand or sit for long periods of time.
Handling/Strength- Able to handle, lift, and lower objects totaling 50 pounds between the ground/deck level to a height of about 4 to 6 feet, and able to repeat these movements. Able to carry these objects up to 100 feet continuously for 20 minutes.
Environmental Conditions- Able to work in all weather conditions, around loud noise, in small spaces, and fit through a 28-inch-wide hatch.

BASE PAY

Summer season, $245 - $315 / day. Wage range is based on vessel placement.

DISCLAIMER STATEMENT

This job description is intended only to describe the general nature and level of work being performed by an employee in this position.  It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as required by law.

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